Return and Refund Policy

Return & Refund Policy - Glamzy.pk

Return & Refund Policy

At Glamzy.pk, your satisfaction matters to us. We want you to feel confident shopping with us, so please take a moment to review our return and refund policy below.

14-Day Returns: You can return your order within 14 days of delivery if the product is damaged or different from what was shown on our website.

100% Refund: If your return is approved, you will receive a full refund of the amount you paid.

1. Eligibility for Returns

A return request will be accepted within 14 days of the delivery date if any of the following apply:

  • The product arrives damaged or in a defective condition.
  • The product received is different from the one shown/described on our website (e.g. wrong design, color, or item).

2. How to Request a Return

To request a return, please follow these steps:

  • Contact us within 14 days of receiving your order through our Contact page, WhatsApp, or email.
  • Share your order number along with clear photos or a short video of the product showing the damage or the difference from what was ordered.
  • Our team will review your request and respond within 1-2 business days.

3. Refund Process

Once your return is approved:

  • You will receive a 100% refund of the amount paid for the product.
  • Refunds will be processed via [bank transfer / original payment method] within 3-5 business days of approval.
  • If a product needs to be sent back to us, we will provide instructions and cover the return shipping cost in cases of damaged, defective, or incorrect items.

4. Condition of Returned Items

To be eligible for a return, items must be:

  • Unused and in the same condition as received.
  • In their original packaging, with tags (if any) still attached.
  • Accompanied by proof of purchase (order number or receipt).

5. Non-Returnable Situations

Returns will not be accepted for:

  • Change of mind after delivery (size, color, or design preference, where the product matches what was advertised).
  • Items damaged due to misuse after delivery.
  • Requests made after the 14-day return window has passed.

6. Contact Us

If you have any questions about your return or refund, reach out to us: